Incidents reported on status page for BotDojo https://status.botdojo.com/ https://d1lppblt9t2x15.cloudfront.net/logos/3fdebb47cdbf272c862999fcb9288da4.png https://status.botdojo.com/ en https://status.botdojo.com/incident/724906 Mon, 15 Sep 2025 06:53:00 -0000 https://status.botdojo.com/incident/724906#df4cc3fe324d09831d8d8760d4f670b9637fd9390fbec5da2248e0b581dd9ed9 Date: 9/15/2025 Time: 1:38 AM CST - 3:30 AM CST Duration: 1 hour 52 minutes Severity: High Status: Resolved Description During the period from 1:38 AM to 3:30 AM CST, api.botdojo.com experienced a Distributed Denial of Service (DDoS) attack that resulted in service degradation. This caused Code Nodes to timeout and fail execution across various integrated chat services. Flows without Code Nodes and Voice Agents remained operational throughout the incident. Impact The DDoS attack affected the following integrated services that utilized Code Nodes: Embedded Chat Zendesk Chat integration Intercom integration Salesforce Chat integration Root Cause A coordinated DDoS attack targeting api.botdojo.com overwhelmed our server infrastructure with malicious traffic volumes. This caused resource exhaustion for services running Code Nodes. Our monitoring systems detected the anomalous traffic patterns. Resolution The attack was neutralized at 3:30 AM CST, restoring full service functionality across all affected integrations. Preventive Measures Safeguards have been implemented that will provide greater resilience against similar attacks and reduce response times for future incidents.